Refund Policy

At GenuineDrivingLicence.com, customer satisfaction is our priority. We strive to deliver high-quality, confidential, and legally processed services. Due to the customised and sensitive nature of our work, we maintain a clear and fair refund policy as outlined below.

🔁 Eligibility for Refunds

Because our services involve the processing of legal, personalised documents, refunds are only offered under the following conditions:

1. Duplicate Payment – If you are mistakenly charged twice for the same service, the extra payment will be refunded in full.

2. Failure to Deliver – If we are unable to complete your order within the agreed timeframe due to internal error or circumstances under our control, you may be eligible for a full or partial refund, depending on the progress of the work completed.

3. Incorrect Service Provided – If we deliver a service that is substantially different from what you ordered (e.g. wrong document type or region), we will either correct the issue at no cost or offer a refund if the correction is not possible.

❌ Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• If the service has already been successfully completed and delivered

• If delays occur due to incorrect or incomplete information provided by the client

• If you change your mind after work has started

• If your application is delayed due to third-party verification or processing issues beyond our control (e.g. DVLA, NDLS, etc.)

• If you fail to respond to our requests for required information within a reasonable timeframe

📩 Requesting a Refund

To request a refund, please contact us at support@genuinedrivinglicence.com with:

• Your full name

• Order reference or email address used during the purchase

• Reason for the refund request

• Any supporting documentation (if applicable)

Refund requests will be reviewed within 3–5 business days, and we will notify you of the outcome via email.

💬 Questions?

If you have any questions about our refund policy or your specific case, please don’t hesitate to reach out to our support team. We’re here to help and always aim to find a fair and professional solution.